Features that simplify feedback
Show customers that you value their opinions with immediate feedback and
employee insights, all in a simple and effective way.
Build stronger customer relationships
Measure
Monitor and assess feedback from your customers to create and implement better business decisions for a superior customer experience.
Engage
Stay engaged with your customers by understanding what they are thinking, identify any issues they are facing and resolve them quickly.
Retain
Consistently gather customer feedback to address what is and is not working for your customers which helps you increase repeat business.
Everything you need for exceptional service
Customer feedback is extremely important to offering excellent service and so, evalyou8 has been designed with all the essential features in one place.
View all employee ratings
Customer feedback alone is a useful tool but does not provide you with clear, trackable data and valuable insights into how your employees are performing. Therefore, evalyou8 collects submitted feedback on individual staff members and is then added to their evalyou8 score. Therefore, employees can stay updated on their personal progress and use this data to further develop their skills. Likewise, companies can combine all ratings for a complete overview of their customer satisfaction score.
User management
Simply invite your team members individually to join or via a bulk user upload CSV file and they can start sharing their unique feedback URL straightaway wherever you have contact points with customers or clients.
Ratings leaderboard
evalyou8 is not limited to individual ratings. When using evalyou8, employers can view and examine the ratings of any staff member and see how they are progressing.
Email settings
Email settings allow managers to customise the emails that are sent to staff. With ready-made email templates, a notification email to the relevant employee is triggered when a customer completes the feedback form with their valuable comments. This allows you to know the quality of service your customers have received immediately in real-time.
Easy customisation
Alongside the 3 predefined feedback forms to get you started quickly, you can also customise the feedback form with your own company logo, branding and custom text. This allows you to tailor evalyou8 specifically to your business which results in customers having a unified and cohesive experience with your brand, from start to end.
Valuable employee feedback
Customers can rate an employee by simply clicking on either the Happy, Satisfied or Poor icon via the user’s unique feedback URL. The comments field provides them with the opportunity to expand on why they have selected that rating and detail how the employee excelled or could have done better. This feedback is then sent via email to both the employee and their manager. evalyou8 will also convert feedback into a score which is submitted to the leaderboard, providing a holistic view on how they are performing in comparison to other staff members.
And there is more...
Because the little details matter.
Reward staff
Customer ratings collated by evalyou8 can be used in staff appraisals or to reward staff for exemplary service.
Get creative
Individual feedback links and QR codes can be placed anywhere from online email signatures to doors and windows.
Train employees
Leaderboard ratings can be used in team meetings to identify where staff members may require extra training.
Affordable monitoring
evalyou8 pricing allows you to cost-effectively monitor, reward and improve the customer satisfaction ratings your staff receive.
